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Warehousing - Distribution - Order Fulfillment
Outsourced solutions for mid-sized and small business
 
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FAQs

 

Feel free to contact us with your specific questions!

  1. What is a 3PL provider?
  2. Can I get a quote that includes the breakdown of warehousing, order fulfillment and distribution services that is customized for my business?
  3. I am a small business owner with uncertain warehouse inventory levels. Is there a minimum monthly storage and warehousing fee?
  4. What are some signs of a high-quality, third-party warehousing facility?
  5. How do I send my customer’s orders to Service Freight Warehousing for order fulfillment?
  6. I think I need 5,000 square feet to do my distribution, can I rent this space?
  7. Why are there different fees for storage, handling in and out, and order processing?
  8. Do I still need to look after getting trucks to deliver my product once it is in Service Freight Warehousing facility?
  9. I don’t want my customer’s to know that I am using a 3PL provider, can you take care of this?
  10. We have product that is manufactured overseas and comes to Canada in a mixed container. Can you handle this product and how?
  11. Why should I select Service Freight Warehousing for my small business?
  1. What is a 3PL provider?
    We’re a third-party logistics (3PL) provider, and more. A third-party logistics provider is a firm that is used to outsource logistics services for part of your supply chain functions. At Service Freight Warehousing, we go the extra mile and customize specialized warehousing, inventory management, pick pack fulfillment order processing and transportation distribution services based on the service requirements of your product and customers.

  2. Can I get a quote that includes the breakdown of warehousing, order fulfillment and distribution services that is customized for my business?
    Yes, we offer customized service rates to fit your business requirements and separate items on your invoice for simple clarification and understanding. Working with you to overcome any initial set-up concerns is the first step in developing a solid customer relationship.

  3. I am a small business owner with uncertain warehouse inventory levels. Is there a minimum monthly storage and warehousing fee?
    No. With us there are no minimum monthly storage fees. Our goal is to provide our clients with the flexibility that they need to grow and develop their small business in a cost-effective manner, while providing the distribution expertise and high-level customer service required for you to achieve future success in your business.

  4. What are some signs of a high-quality, third-party warehousing facility?
    Secure — When looking at facilities to warehouse your inventory, they should be in a safe area and provide security 24/7.
    Clean — The facility should be clean and well organized; this reflects the quality of how your product is handled and the capability of meeting your service demands.
    SOPs — The 3PL company should have Standard Operating Procedures and be flexible to offer customized client manuals to support your business needs.
    The Right People — Experienced, customer friendly staff is a key ingredient for your 3PL provider to have in order to continue the growth of your business and is the foundation of our success.

  5. How do I send my customer’s orders to Service Freight Warehousing for order fulfillment?
    It’s your choice! Service Freight Warehousing is flexible and accommodating to your business operation. We can process orders through email, fax or EDI. Our customized warehouse management system allows us to meet your order processing requirements.

  6. I think I need 5,000 square feet to do my distribution, can I rent this space?
    We discuss your business needs and then create custom and innovative solutions to meet your warehousing and inventory management needs. Often, we find you require less space in terms of square footage that you might think! Our focus is on cost effectively arranging inventory to maximize space and handling efficiency. Should your off-season needs go down, so too do your costs but with the reassurance that when you require more space at peak seasons or as your business grows, it’ll be there!

  7. Why are there different fees for storage, handling in and out, and order processing?
    To maximize your savings! The advantage of leveraging our flexible fee model is that you do not have the fixed cost of a building or of employee salaries and associated additional costs. You only pay for the space used and the employee time that it takes to complete your specific distribution tasks (this is reflected in your handling and order processing fees). We have no minimum fees and you have no worries about how much or little space you require throughout the year. Our pricing is up front and transparent.

  8. Do I still need to look after getting trucks to deliver my product once it is in Service Freight Warehousing facility?
    We’re fully set up to handle any transportation requirements. We have excellent courier rates and have well established relationships with trucking companies that provide excellent service throughout Canada and the U.S.A. Our sister company Service Freight Systems is capable of sourcing transportation and providing excellent customer follow up to any shipment at completive rates.

  9. I don’t want my customer’s to know that I am using a 3PL provider, can you take care of this?
    Absolutely! Service Freight Warehousing understands blind-drop shipping services and can tailor outgoing order labels to reflect different "shipped from" names. You can be the sender or your customer can be the sender. This white label approach is just another way we serve as a seamless extension of your business. Blind-drop shipping is often leveraged in the case of online ecommerce sales order fulfillment.

  10. We have product that is manufactured overseas and comes to Canada in a mixed container. Can you handle this product and how?
    Yes! We can handle the de-stuffing of the container and sort the product. This takes place in the comfort and confidence of our clean and secure facility. We provide receiving documents verifying item quantities and provide details on any quality concerns of your product. Once confirmed by you, the product is kept off the floor into our inventory racking system that allows us to efficiently pick and pack you product in order to meet your service requirements.

  11. Why should I select Service Freight Warehousing for my small business?
    Many reasons! We understand there are many pieces to the warehousing and order fulfillment puzzle. We perform on all levels, including:
    • Speed — we receive and ship out your orders precisely based on your terms.
    • Cost — variable costs mean you use only the services you require on demand! Never have over or under utilized space and employee capacity again in your operation!
    • Quality — our quality service assurance means your inventory is managed accurately, orders are fulfilled precisely, and all services are delivered by a top notch warehousing and logistics team — from day one!
    • Flexibility — We’ll ship as frequently as you like, provide value-added services of your choice, and can handle fluctuating inventory levels to meet your seasonal or sales cycle needs.
    • Dependability — When you need Service Freight Warehousing, we’re there. Not an automated machine, not online case queues, you talk to real people, the very people that are taking care of your stock inventory and preparing your orders. Everyone is accessible ... after all, we work for you!
    • Location, Location, Location — We’re your ticket to the Canadian market. Our strategic warehouse location in Greater Toronto, Ontario with superb highway and courier and transportation provider access makes our strategic location an ideal choice.
Service Freight Warehousing - providing order fulfillment and distribution services to small and mid-sized business across Canada, the United States and internationally Located in Greater Toronto, Ontario, Canada

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